C&W Internet users experience difficulties

Wednesday, April 28, 2004

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Reader comments:

• There were serious problems with Cable and Wireless ADSL this past weekend. It is important for C&W and government to realise that there are many individuals who reside on island who manage internet businesses and access the net using ADSL. When those individuals loose connectivity for extended periods they are forced to make alternate arrangements going so far as to relocate to Miami until the problem subsides. In those extreme circumstances the Cayman economy suffers from the decrease in local spending that these high wage earners contribute. Reliable internet access is no longer a luxury, it is as necessary as running water and electricity - Tech Guy
  
   
• Interesting response from C&W. Given that their own website was down over the weekend. I called them on another matter and was told by them that they had ADSL problems.
  
  Their service is over priced and is of poor quality. It’s time an outside quality control agency kept an eye on them.
  
  When something is wrong they deny that there is any fault at their end and they say you have done something stupid. But all of a sudden, without any action on your part, it all starts working again. E-mail accounts get randomly deleted and have to be recreated.
  
  ADSL customers are supposed to have a pittance of inclusive web space. Can I ask, has anyone ever got that to work? They give no information on how to use it.
  
  They are still an abusive monopoly supplier. It is time more regulation is applied to them to improve service and reduce cost rather than say that there is competition from West Star etc. - Anonymous
  
   
• It’s absolutely incredible that an island so dependent on finance - an industry that now operates internationally via the internet has an unreliable monopoly provider. When will things change? - Dave Stephenson

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