C&W RemodellingServices
Errald Miller,
C&W Chief Executive Officer
Cable and Wireless West Indies is re-modellingoperations for faster performance of communications systems whileseeking to ensure that there is no difference in service regardlessof the Caribbean territory it is placed.
This is the indication coming from C&WChief Executive Officer Mr Errald Miller who has said that puttingemphasis on a seamless deployment of services throughout the regionis among aspects of the company's re-focus.
"Cable & Wireless is undergoinga major transformation that spans a new vision, organization structure,market and product development, technology employed, businessprocesses and the re-tooling and recruitment of employees whocan meet and exceed the expectations of our customers," hesaid.
Mr Miller's remarks came as he deliveredthe feature presentation on the opening day of 'Beyond the Horizon'a technology showcase hosted by Cable & Wireless Jamaica inKingston.
He said the company is being re-focussedaway from the traditional business unit emphasis to one in whichthe regional view assumes greater prominence, and ensuring thatresources are allocated in a manner which will allow the companyto meet and exceed expectations of customers.
Pointing to some of the initiatives alreadyundertaken in the transformation of Cable & Wireless WestIndies, Mr. Miller spoke of the emphasis now being placed on fourlines of business Mobile Services, Retail Services, Carrier(Wholesale) Services and Network Services. These are complementedby Legal, Regulatory & Public Policy; Human Resources; Finance;and Strategy and Transformation functions.
The company is now placing emphasis on themore efficient use of its resources to ensure faster and morecost effective delivery of solutions across the region. Mr. Millersaid products will be developed and deployed seamlessly acrossthe region, thus customers will enjoy the same look and feel ofCable & Wireless' products and services, regardless of theisland in which they may be located.
In this respect, the CEO highlighted mobileroaming, flat rate Internet access, support for the growing useof the Internet in educational institutions, responding to increasingdemand for greater bandwidth, and eBusiness solutions as someof the areas in which his company has begun to deliver servicesacross the region.
As proof of the attractiveness of CWWI'seBusiness offering Mr. Miller drew attention to a three-year contractworth some US$700,000 signed recently between Cable & WirelesseBusiness and Prime Supplier, a company specializing in onlinetrading in marine supplies.
In the area of customer services, Mr. Miller announced that theregion will shortly benefit from the Jamaican experience in contact(Call) centers. Two new contact centers, modelled on that developedin Jamaica, are to be opened shortly in Anguilla and Barbados.
Cable & Wireless is also continuingto pursue the outsourcing of non-core activities while e-enablingseveral of its business processes in an effort to improve theefficiency with which it delivers its services. Under this particularinitiative Asynchronous Digital Subscriber Line (ADSL) servicehas been targeted to be the first to benefit from 100% onlineprovisioning.
'Beyond the Horizon' is now in its thirdyear and has attracted several leading manufacturers and suppliersof telecommunications hardware and services.