Port Authority Employeesreceived professional and developmental training
Ms. CorinneGlasgow (standing, sixth from left) poses with Port Authorityemployees at the Cargo Distribution Centre
About 90 employees from the Port Authorityof the Cayman Islands recently had the benefit of professional,developmental training.
This was part of a total upgrade of servicesto meet the demands of a modern port and to serve the people better,Port Director Mr. Paul Hurlston said.
The training touched on areas includingcustomer service, employee/employer relationships, employee /employee relationships and standards expected in the work environment.
"They were trained in ways in whichthey can better themselves and the organisation," Mr. Hurlstonsaid.
Mr. PaulHurlston (front row, fourth from right) with a group of employeeswho completed the professional training at the George Town Dock
"For most of them it was the firsttime that they were ever on a course, so we had to start withthe basics. We wanted to do something for them, to show them ourappreciation and also to let the public know that they are willingto help themselves."
Hurlston said the course, which was organisedby Corinne Glasgow, was the first step in the development of theemployees.
"In the past we did not really investmuch in them in terms of training and I would like to change that,because employees are very important to any organization. Withoutthem we cannot survive or function effectively, and at the sametime we need to give them the tools to function," he added.
The training was mainly for the on-linestaff and also included those from Cayman Brac.
Mr. Hurlston said customer service willbe an important feature of the Port's operations.
"We want to serve the people better.When I took over, I emphasised the central theme of customer servicewhich is something that I strongly believe in," he said.
"We are producing a service and eventhough we are a monopoly, it doesn't mean that we can be any lesssophisticated than if we had competition and we must provide valuefor money. Some of our customers weren't getting adequate serviceand we have been working hard to improve that and instill in ouremployees that each customer is valuable and that each one mustbe satisfied," Mr. Hurlston added.