Up-Front
C & W promises installationswithin 15 days
Cable & WirelessGeneral Manager, Mr Timothy Adam receiving a poster promotingthe company's new and improved Customer Services Charter fromcompany Head of Customer Services, Mr Philip Hislop. The occasionwas the launching of the charter on October 13, which outlinesthe company's service guarantees to customers.
Cable & Wireless, underits new and improved Customer Service Charter introduced lastFriday (October 13), has promised that, wherever service is available,residential lines will now be installed within 15 working daysfrom the time of application.
The company, through a press statement, also promises that faultswill be repaired within 12 working hours, failing which customersare entitled to a refund. The company has also given the undertakingthat when a service is applied for, it will be delivered withina given time frame.
If the service is not delivered on time, the statement says, theinstallation fee will be refunded to the customer. In cases whereno installation fee applies, the customer will receive the firstmonth's rental.
Company local General Manager, Mr Timothy Adam is quoted as sayingthat when the charter was introduced two years ago, they wereamong the first companies in the region to do so. "Sincethen, we have strived to continually improve the level of servicethat we provide, and have dramatically reduced the time it takesto repair faults and install lines," Adam said.
In addition, he said, business units across the region are beingmonitored on a monthly basis to ensure that service levels andstandards are maintained.
"We believe our customers will be pleasantly surprised whenthey experience our new standards and we encourage them to giveus their feedback. If we don't deliver on our promises, we wantour customers to let us know," Adam said.
Customers who were unable to pick up their copies of the Charterat the company's Anderson Square offices last Friday will be receivingone in their mail shortly. Copies will also be available at allCable & Wireless customer service centres, the statement says.
And New area codes for London
The old telephone codesused to access London have been put out of commission as of lastSaturday (October 14).
"From this date, if you're calling London you will need todial using the new 020 code, followed by the new eight-digit number,"C&W said in a statement. The old and new codes for Londonhave been running simultaneously, but the old +44 1 codes willno longer be valid after 14 October, C&W said.
The new eight-digit number was created by prefixing the old seven-digitnumber with either a 7 or an 8, depending on whether the numberis an inner or outer London number.
Numbers that were previously dialed as +44 171 xxx xxxx , C&Wsays, will now be dialed as +44 20 7xxx xxxx. Those previouslydialed as +44 181 xxx xxxx will now be dialed as +44 20 8xxx xxxx.
Automatically dialed and stored numbers in mobiles, fax machines,modems, and call diverts will also need updating, C&W said.
This change is all part of a larger project of changes to theUK telephone numbering system between June 1999 and April 2001.The affected areas are London, Cardiff, Coventry, Portsmouth,Southampton, and Northern Ireland.
The UK number changes were announced through the InternationalTelecommunications Union (ITU).