Customers at Texaco gas stations were being met by employees recently as they set about promoting the firm's Customer First Day.
The Customer First Day is a component of the company's Customer First programme, a Global Chevron programme which, is the parent company of Texaco that measures customer experiences in order to continuously improve the service it provides around the world.
Staff visited stations in Savannah, Eastern Avenue Texaco and Crewe Road.
"The name "Customer First" is a daily reminder that when we are servicing our customers - they are first. It reminds us that the customer is our first priority and of the need to deliver outstanding service, image and appearance to satisfy the customers' needs," said Armando Vegas, District Retail Manager
In the Cayman Islands, Texaco representatives went out to selected retail sites to meet one-on-one with its customers in order to identify how the company can better improve their service as well as demonstrate the company's commitment to providing quality customer service.
"It was great to have some of the employees from the local head office and abroad come out and work along side us as a gesture of appreciation to our customers. I am also sure our customers appreciated the gifts and refreshments," said Claudette Robinson-Brown, a cashier at Texaco service station on Eastern Avenue.
"The Customer First Day Activities will continue at regular intervals throughout the year," said Sarah Goring, Texaco Business Consultant, for the Cayman Islands.
"Staff members from the Chevron main office will continue to visit the local sites and interact with customers to proactively identify ways and means of continuously improving the service at retail outlets."
